About the Role We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our steel roofing team based in Silverwater. This is a hands-on, trade-facing role suited to someone with a practical, problem-solving mindset who enjoys working with builders and tradespeople.

No prior steel or roofing experience is required — full training will be provided. What’s most important is a positive attitude, willingness to learn, and the ability to confidently communicate with trade customers!

What We Offer

• $70k salary + super
• Location: Silverwater
• Permanent, full-time position
• Comprehensive training provided at Botany
• Supportive team environment
• Long-term career opportunity within the steel industry

Key Responsibilities

• Answer incoming customer calls and assist walk-in trade customers
• Process customer orders accurately and efficiently
• Provide product information and technical support to builders and trades
• Understand customer requirements and help visualise what they are trying to achieve
• Prepare orders and documentation based on customer specifications
• Perform data entry and maintain accurate customer records
• Assist with basic accounts-related tasks
• Use SAP and other internal systems (training provided)
• Work closely with internal teams to ensure smooth order fulfilment

About You

• Strong communication skills and confidence dealing with trade customers
• Practical, logical thinker with good numerical and problem-solving ability
• Able to visualise measurements, layouts, and building requirements
• Comfortable in a customer-facing role (phone and in-person)
• Good attention to detail and organisational skills
• Positive attitude and eagerness to learn