About the Role We are a well-established distributor and manufacturer within the pest control industry, seeking a Customer Service Representative to join our team.
Customer Service is at the core of our business, supported by strong values of Service, Passion, Integrity, Commitment, and Excellence.

This role is ideal for a customer-focused professional with strong communication skills and some exposure to basic accounting functions such as invoicing or purchasing. Full training will be provided, and we are committed to long-term investment in the right candidate.

• Location: Auburn Sydney (5 days onsite)
• Temp to Perm role 
• $70k + super

Perks & Benefits

• Performance-based vouchers for achieving KPIs
• Regular salary reviews
• Team lunches and staff events
• Full training and ongoing support
• Long-term career opportunity with a stable, growing business
• Supportive, team-oriented work environment

Key Responsibilities:

• Answer incoming calls in a friendly, professional manner
• Communicate effectively with customers, suppliers, and freight carriers via phone and email
• Process customer orders accurately and efficiently
• Track orders and provide updates as required
• Manage returns and damaged goods
• Maintain and update customer records
• Invoicing and order checking
• Assist with month-end accounting tasks
• Maintain strong, ongoing customer relationships
• Provide support to Technical Service and Outside Sales teams

About You:

• Minimum 3 years' experience in a CSR role
• Attention to detail
• Friendly, professional, and customer-focused
• Genuine desire to help people
• Highly organised with the ability to multitask
• Excellent written and verbal communication skills
• Responsive and reliable
• Team player who works well with colleagues at all levels

MUST be a permanent resident to be successful in the recruitment for this role.