About the Opportunity

A growing Managed Service Provider (MSP) based in Sydney's Northern Beaches is seeking a hands-on IT & Systems Support Technician to join their team.
This role offers a balance of in-office remote support and on-site client visits across Greater Sydney. You will be the technical contact for a diverse portfolio of small-to-medium businesses, delivering end-to-end support across systems, user devices, and network infrastructure.

Key Responsibilities

• Tier 1–2 Technical Support: Resolve client queries via phone, email, remote management tools, and on-site visits.
• System & Hardware Deployment: Provision, setup, and support Windows & macOS laptops, desktops, mobile devices, and peripherals.
• Cloud & Network Administration: Manage Microsoft 365, Azure AD, 3CX, and core network devices (routers, switches, firewalls, Wi-Fi).
• On-Site Deliveries: Travel to client sites for installations, hardware deployments, and technical troubleshooting.
• Client & Incident Ownership: Maintain complete ticket lifecycle documentation and identify recurring issues to improve client operations.

What We Are Looking For

• MSP Experience: 2+ years of technical support experience in an MSP environment.
• Technical Stack: Proficiency in Windows, macOS, Microsoft 365, Azure AD, RMM platforms, basic networking (TCP/IP, DNS, VLANs, firewalls), and backup solutions.
• Client-Facing Skills: Excellent spoken/written English with strong face-to-face service and problem-solving skills.
• Mobility: Current Australian Driver’s License and access to a reliable vehicle for client site visits (mileage reimbursed).
• Requirements: Ability to pass a National Police Check.

Package & Benefits

• Salary: $75,000 – $95,000 Base + Super (negotiable based on experience) + Performance Bonus.
• Travel: Kilometre allowance / mileage reimbursement for work travel.
• Growth: Employee discounts, professional development, and industry certification support.
• Schedule: Full-Time, Monday – Friday.