About the Opportunity

We are currently recruiting for a major retailer of natural stone and tiles, operating out of a busy, modern distribution centre in Western Sydney. This is an urgent hire for a Customer Service Supervisor to oversee and enhance customer service operations in a fast-paced, high-pressure environment.

We are seeking a resilient, "strong-shouldered" professional who thrives when managing multiple priorities and can foster a supportive, high-performance culture within our team of three.

Location: Kemps Creek, Sydney
Salary: $80k - $85k + super

Key Responsibilities

• Team Leadership: Provide active mentorship and training to the customer service team, fostering professional growth and skill development.
• Operational Management: Manage team workflows, including scheduling and rostering, to ensure all tasks are completed effectively.
• Process Improvement: Implement, develop, and improve processes to enhance operational efficiency and service delivery.
• Logistics Coordination: Coordinate transport, deliveries, and warehouse stock to meet tight deadlines.
• Dispute Resolution: Address and resolve customer concerns and conflicts with professionalism and diplomacy.
• Collaboration: Liaise effectively with the distribution centre team to ensure smooth coordination of operations.

What We Are Looking For

• Experience: 5–10 years of experience leading a busy customer service team. Experience in wholesale, logistics, transport, or warehousing is highly preferred.
• Systems Capability: Confident managing multiple business systems. You must be adept at learning business ERP systems and possess a high level of competence with Microsoft Office (Email, Word, Excel).
• Communication: Exceptional verbal and written communication abilities, with the capability to handle demanding customers and internal stakeholders.
• Attributes: Highly organized, resilient under pressure, and reliable. We value high integrity and a supportive leadership style.

Why Apply?

• Interviews are starting ASAP with a quick turnaround for the right candidate.
• Full-time, permanent position with a clear focus on team success.
• Work in a modern, clean wholesale distribution environment with on-site parking.

Apply NOW!