About the Opportunity

This is a fantastic opportunity to join a high-growth pioneer in AI for enterprise. Backed by internationally renowned VCs and recognized on global lists of the world’s most promising AI companies, we are disrupting the professional services industry on a global scale.
We are looking to expand our Support Function. This team acts as the first line of response for prospective and existing customers, ensuring a seamless execution of our AI technology within their unique environments.

The Role

As a Support team member, you are the primary point of contact for our global client base. You will act as the triage center for all questions or technical issues, managing the process from initial ticket to final resolution. You will:

• Manage accounts and see potential issues through to a successful conclusion.
• Build rapport and cultivate relationships with a diverse client base, ranging from multinational law firms to global retailers and pharmaceutical giants.
• Become a product expert, explaining how specific AI features can solve complex customer pain points.
• Liaise internally with technical departments to provide world-class communication and service.

Responsibilities

• End-to-End Resolution: Managing customer problems from start to finish and maintaining relationships throughout the process.
• Communication: Acting as the lead communicator for queries, resolving simple issues directly or looping in Technical Specialists for deeper dives.
• Product Mastery: Developing a comprehensive, expert-level understanding of the AI platform.
• Consultative Support: Understanding the individual use cases and specific business needs of every customer.

Requirements

• Academic Excellence: Bachelor’s or Master’s degree in a scientific or analytical discipline (High credit/Distinction average or equivalent).
• Communication: Excellent interpersonal skills, both verbal and written.
• Attitude: A genuine desire to work in a customer-facing role with a "people-first" mentality.
• Problem Solving: Highly detail-oriented with strong critical thinking skills.
• Organization: Proven time management skills with the ability to prioritize in a fast-paced environment.
• Experience: Previous experience in customer-facing activities is a plus, but not essential.