Key Responsibilities Leadership & Governance

• Lead and develop national transport administration teams
  
  
• Establish and maintain standard operating procedures and best-practice frameworks
  
  
• Drive accountability, performance and continuous improvement
  
  
• Coach and develop supervisors and high-potential team members
  
  

Invoicing, Revenue Integrity & Reconciliation

• Oversee national run sheet processing, driver times, POD management and invoicing accuracy
  
  
• Manage invoice processing cycles (dummy and live runs)
  
  
• Own reconciliation processes between banking and Freight Management Systems
  
  
• Analyse variances and implement corrective actions
  
  
• Prevent revenue leakage and billing errors
  
  
• Act as escalation point for complex billing and margin issues
  
  
• Partner with Finance to support collections and dispute resolution
  
  

Systems, Reporting & Data Integrity

• Define and standardise KPIs, reporting and dashboards
  
  
• Ensure FMS data integrity for billing and operational accuracy
  
  
• Lead automation initiatives and system improvements
  
  
• Reduce manual processes through workflow optimisation
  
  

Customer & Driver Setup (FMS)

• Oversee customer and subcontractor driver setup
  
  
• Ensure accurate pricing, charge rules and service configuration
  
  
• Align system setup with operational service delivery
  
  

Commercial & Margin Protection

• Review customer and subcontractor rates to protect margins
  
  
• Identify and address revenue leakage
  
  
• Provide commercial insights to senior leadership
  
  
• Support pricing reviews and contract renewals
  
  

Compliance & Operational Alignment

• Align administration and operations workflows
  
  
• Support compliance obligations including COR and fatigue requirements
  
  
• Ensure documentation is maintained and audit-ready
  
  
• Escalate non-conformances and risk matters appropriately
  
  

Supplier & Cost Management

• Manage key system and service suppliers
  
  
• Lead supplier reviews and cost negotiations
  
  
• Benchmark and recommend alternative solutions where required
  
  

Credit Risk Management

• Conduct credit assessments and ongoing monitoring of customers
  
  
• Identify payment risks, insolvency alerts and adverse credit events
  
  
• Partner with Finance on credit exposure and recovery strategies
  
  
• Provide reporting to support credit decision-making
  
  

About You You are a confident, commercially astute leader with strong transport administration experience and a passion for structure, accuracy and continuous improvement.

Essential Experience & Skills:

• 5+ years’ senior experience in transport or logistics administration
  
  
• Strong Freight Management System (FMS) experience
  
  
• Proven leadership across multi-site or national teams
  
  
• Strong financial acumen and reconciliation expertise
  
  
• Experience improving processes and implementing automation
  
  
• Excellent stakeholder engagement and communication skills
  
  

Key Attributes

• Commercially driven and outcomes-focused
  
  
• Highly process-oriented with strong attention to detail
  
  
• Calm, decisive and solutions-focused
  
  
• Hands-on leadership style
  
  
• Strong sense of accountability and integrity
  
  

What’s on Offer

• Senior leadership role within a growing national business
  
  
• Opportunity to shape and standardise national processes
  
  
• Strong commercial exposure and executive visibility